Refund & Exchange Policy
Neat will accept refunds or exchanges of merchandise returned in original, unused condition within 30 days of purchase with the receipt. Refunds can only be returned to the same method of payment as purchase.
All merchandise purchased at sale or promotional discount are considered FINAL SALE.
Fatboy products are considered special order and subject to a 25% restocking fee.
Refunds for items purchased online are issued through Shopify (less any shipping charges) and Neat must be contacted by the customer upon receipt of item in order to receive a refund. The shipping charges to return an item back to us are the customer's responsibility. Upon receipt of the above information, we will provide you with our shipping address. Please include a copy of the original sales receipt with your return or exchange.
We reserve the right to deny a transaction due to technical or human error. Any funds paid will be refunded.