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Shipping

Pick Up Options:

If you are located in Ontario you will be given the option of Pick Up from one of our Toronto stores. After selecting this option and proceeding through checkout please wait to be notified by email as to when your order is available for pick up. Please anticipate 1-3 business days wait between placing an order and it becoming available for pick up. Pick Up is a free option.

Pick Up Locations:

628 Queen St. West, Toronto, ON, M6J 1E4

2901 Bayview Avenue, Toronto, ON, M2K 1E6

Shipping Options:

Get FREE Shipping within Canada on orders over $50.00! Shipping rates are calculated on the net price of the order.
Shipping Rates within Canada
Order Total / Shipping Price
$0.00-$49.99 = $9.99
Over $50 = Free Shipping

Terms and Conditions

All prices and transactions are in Canadian dollars (CAD). We do not currently ship to international addresses. We ship from Toronto within 24-72 hours of the receipt of your order. We use Canada Post Expedited shipping service and provide a tracking number and insurance for all orders.

Shipping fees are pre-set by dollar value within Canada and must be selected correctly at checkout. All shipping fees include basic insurance coverage and fuel surcharges. GST will be applied to all shipping charges. All orders ship complete. We cannot ship to Post Office boxes.

Returns/Exchanges: 

Neat will accept refunds or exchanges of merchandise returned in original, unused condition within 30 days of purchase with the receipt.

All merchandise purchased at sale or promotional discount are considered FINAL SALE. 

Fatboy products are considered special order and subject to a  25% restocking fee. 

Refunds are issued through Shopify (less any shipping charges) and Neat must be contacted by the customer upon receipt of item in order to receive a refund. The shipping charges to return an item back to us are the customer's responsibility. Upon receipt of the above information, we will provide you with our shipping address. Please include a copy of the original sales receipt with your return or exchange.

We reserve the right to deny a transaction due to technical or human error. Any funds paid will be refunded.