Shipping Rates within the U.S.
Order Total / Shipping Price
$0.00-$49.99 = $15.00
$50.00 and up = $30.00
Terms and Conditions
All prices and transactions are in Canadian dollars (CAD). We do not currently ship to international addresses outside North America. We ship from Toronto within 24-72 hours of the receipt of your order. We use Canada Post Expedited shipping service and provide a tracking number and insurance for all orders.
U.S. customers are responsible for any customs fees upon delivery.
Shipping fees are pre-set by dollar value within Canada and must be selected correctly at checkout. All shipping fees include basic insurance coverage and fuel surcharges. All orders ship complete. We cannot ship to Post Office boxes.
If you're not completely happy with your purchase, you can return unused, non-sale items (exceptions listed below) in their original condition with tags attached. Neat must be contacted by the customer upon receipt of item in order to receive a refund. The shipping charges to return an item back to us are the customer's responsibility.
Some items are FINAL SALE and cannot be returned: All purchases of items on-sale and/or discounted are final. We cannot accept returns on special order items. We cannot accept returns on pre- order items. If you need to return an item, please contact the store for full instructions. You can contact us via telephone: 416 368 6328 or email: firstname.lastname@example.org
Upon receipt of the above information, we will provide you with our shipping address. Please include a copy of the original sales receipt with your return or exchange.
Please note: Items lost or damaged in shipment are the responsibility of the customer. Refunds (if applicable) will be credited back to the original method of payment. Credit amount for any return or exchange will be for the price of the product(s) less any applicable shipping charges. Please allow approximately two weeks for the processing of your return.